Prestige Appliance Repair Centre is committed to providing exceptional customer service.

To initiate a return, please contact us at sales@prestigerepairs.com.au or call us on (08) 8352 2022.

All returns require prior approval from Prestige Appliance Repair Centre. Unapproved returns will not be accepted. We offer a 7-day return policy, commencing from the date you receive your item.

All electrical items must be installed by a licensed electrician. If an electrical item is returned, we reserve the right to request an invoice and a written service report from a licensed electrician detailing the work performed. 

In the event that you receive an incorrect, faulty, or damaged part, we will gladly assist with a return or replacement in accordance with our policy. However, please note that we are not responsible for any third-party costs incurred, including fees charged by technicians or electricians for assessing or reporting the issue.

We are unable to accept returns of printed circuit boards unless faulty within the warranty period or supplied not as described. Please ensure items ordered are suitable for your requirements prior to purchase.

Faulty or Damaged Returns

• We may require you to email us pictures of the damaged item(s).
• We will advise you whether the faulty or damaged item(s) are required to be returned. If a return is necessary, a prepaid return label will be provided according to our returns process. 
• If the item(s) are deemed faulty or damaged, replacement item(s) will be supplied. 
• If replacement item(s) are unable to be supplied. A refund will be issued to the original payment method. 

Not as Described Returns

• We may require you to email us pictures of the item(s). 
• We will advise you whether the item(s) are required to be returned. If a return is necessary, a prepaid return label will be provided per our returns process. 
• If the item(s) are deemed not as described, replacement item(s) will be supplied. 
• If replacement item(s) are unable to be supplied. A refund will be issued to the original payment method. 

Incorrectly Ordered Items or No Longer Required Returns

• A restocking fee of 20% of the purchase price, excluding shipping and handling charges, may be applied. 
• Item(s) must be returned in their original packaging and not used. If the item(s) have been installed, used, or not in resalable condition, Prestige Appliance Repair Centre reserves the right to reject the claim. 
• The cost of return shipping will be your responsibility, and original shipping and handling charges are non-refundable. 
• A refund, excluding restocking, shipping, and handling fees, will be issued to the original payment method once the item(s) have been received and deemed resalable. 

Return Process

• To initiate a return, please contact us at sales@prestigerepairs.com.au or call us on (08) 8352 2022.
• If your return request is approved, please repack the item(s) in their original packaging with adequate protective materials (dunnage) to ensure the item(s) are not damaged in transit. 
• Please include a copy of your invoice or a note with your contact details and order number inside the package so that the item(s) can be identified back to you once received.
• If the return is due to the item(s) being faulty, damaged, or not as described upon delivery. A prepaid return label will be provided to you at our expense. If the return is due to incorrectly ordered or no longer required item(s), the cost of return shipping will be your responsibility, and original shipping and handling charges are non-refundable. 
• Replacements and refunds are processed once the item(s) have been received and deemed to be faulty, damaged, not as described, or in resalable condition (as applicable).

This Privacy Policy describes how Prestige Appliance Repair Centre collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected:version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection:to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection:Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
• Disclosure for a business purpose:shared with our processor Shopify, Instagram, Facebook, Google and our account keeping program.

Order information

• Examples of Personal Information collected:name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
• Purpose of collection:to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection:collected from you.
• Disclosure for a business purpose:shared with our processor Shopify and our account keeping program.

Customer support information

• Examples of Personal Information collected:name, billing address, shipping address, email address, order details and phone number.
• Purpose of collection:to provide customer support.
• Source of collection:collected from you.
• Disclosure for a business purpose:Shared with our processor Shopify and our account keeping program.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• We may use your Personal Information for future targeted marketing.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by contacting us at coffee@prestigerepairs.com.au or for the following applications at: 

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.

REPORTING AND ANALYTICS

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via our Contact Us Page

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://www.oaic.gov.au/

Marketing

Consent to Receive
Marketing Communications

By providing your email ddress, you consent to receive marketing
communications , including but not limited to newsletters, promotional offers,
product updates, and event notifications.

Use of Personal Information

Your email address and any other personal information you provide will be
used solely for the purposes of sending marketing communications and
improving our services. We will not sell, rent, or share your email
address with third parties without your explicit consent, except as
required by law.

Opt-Out Option

You have the right to opt out of receiving marketing communications from
us at any time. Each marketing email you receive from us will include a
clear and easy way to unsubscribe from future communications.

Data Protection and Privacy

We are committed to protecting your privacy and ensuring the security of
your personal information. Your email address will be stored securely and
handled in accordance with our Privacy Policy, which complies with all
relevant data protection regulations.

Accuracy of Information

It is your responsibility to provide accurate and up-to-date information.
We are not responsible for any issues arising from incorrect email
addresses or other contact details provided by you.

Changes to Terms and Conditions

We reserve the right to update or modify these marketing terms and
conditions at any time. Any changes will be communicated to you via email
or posted on our website.

SECTION 21 -
CONTACT INFORMATION

Questions about the
Terms of Service should be sent to us via our Contact
Us Page.

Do we ship International?

Unfortunately we do not ship to outside of Australia at this time.

How long will my order take to arrive?

All orders are dispatched from our warehouse in Torrensville, South Australia.

Orders are dispatched within 1 - 2 business days and on average orders can take 5 - 12 business days to arrive depending on your location and postage type selected at checkout.

 

CLICK AND COLLECT

We offer free click and collect from our warehouse in Torrensville, South Australia.

In stock orders will be packed within 24 business hours from receiving the order.

You will receive a SMS or Email advising once your order is ready for collection. It will then be available for pick up between 8am-5pm Monday to Friday.